There are various ways to return the spectrum equipment. However, ensure to follow the company policy and take less than 15 days to return the equipment following the cancellation.
The reason being is that Spectrum retains ownership of all equipment issued for use with Spectrum TV, Spectrum Internet, or Spectrum Voice services.
If you are leaving the Spectrum coverage area or intend to downgrade your services, you must return the Spectrum box.
If you don’t return on time, you will be charged 200 dollars extra money. But if you are already late and want to save yourself from paying that amount, you can still return the equipment and save yourself from paying those extra bucks.
You are responsible for returning any Spectrum-provided modems, routers, Spectrum receivers, and other equipment.
However, you are not obliged to return any included remote controls or cables.
Moreover, if you don’t want to return the equipment, you can pay the extra bucks and keep the equipment. The late charges will be deducted from your total balance.
How To Return Spectrum Equipment
Returning spectrum equipment is very easy. There are several ways to do it, and you can choose them according to your convenience.
UPS Return
This is the easiest method to return your spectrum equipment. All you have to do is take your Spectrum equipment to any UPS Store to replace it.
To return equipment to a UPS Store, use an online UPS Store Locator to discover a location near you.
The UPS Store will package and mail your return to the spectrum company and won’t charge you any additional cost.
Take your equipment and inform UPS that you are a Spectrum customer; they will handle the rest. Remember to keep your receipt for tracking purposes.
When it comes to UPS does not allow business clients to return more than ten devices at a time. This returning method is ideal only for individual consumers.
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Return Through FedEx
You can return older equipment via UPS or FedEx. FedEx is one of the most well-known delivery service providers and has locations all around the nation.
However, there are some restrictions on the kinds of items you can send back via FedEx. You can find out the list online on the website.
- Use the return label that came with the setup. Affix it to a cardboard shipping box that is label-free.
- Cover the equipment with bubble wrap and shockproof material.
- Properly seal the cardboard box once you pack the equipment inside it
- Make sure to cover it with cello tape from the sides too.
- When the package is ready, remember not to leave it in the FedX drop box. Leave it at the FedEx office.
Returning To The Spectrum Store
If there are no UPS or FedEx locations in your region, you can return Spectrum equipment to a Spectrum store.
Home Delivery Return Packet
Another convenient way to return your spectrum equipment is to ask for a self-return kit. If you cannot return through a UPS or Spectrum store, you can contact Spectrum to request a Home Shipment Return Kit.
When you request a Return Kit for Home Delivery, you will receive a box with a return label and bubble wrap. You will have to pack the equipment in it.
After packaging the equipment, the parcel must be returned to a FedEx store or drop box.
Spectrum does not provide a Return Kit facility on Spectrum Apple TV and Spectrum mobile phones. To return Multi-AP WiFi PODs, you must request a specially designed Multi-AP POD Return Kit.
Return Through The Post Office
The same as with FedEx and UPS, USPS delivers equipment from Spectrum! You can obtain a pre-printed postage label from the Spectrum website, visit any nearby post office, and inform them that you are returning Spectrum equipment while affixing it.
This includes postage and other expenses associated with getting the package to Spectrum. Use the boxes your equipment arrived in if possible to avoid paying for extra packaging.
The only drawback of this method is that postal services take more time to return your package to Spectrum.
This might cross your 15-day tenure, and the company may charge you an additional fee. To avoid this, inform Spectrum about the package and keep the receipt with you as proof.
Equipment Pickup
Spectrum provides an option of the Spectrum Equipment Pickup. Still, these are only for differently abled people and people with special needs (the aged, the disabled, and those who qualify for other special exemptions).
You can schedule a pickup or learn more about this option by calling them or chatting with customer care online.
Moreover, if you have bought the spectrum equipment through a contractor, you can call them for pickup only if you fall under those categories.
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Why Would You Need To Return Spectrum Equipment?
Spectrum charges high fees if you don’t return your equipment. You must return the device within 15 days after confirmation, as stated explicitly in Spectrum Terms and Conditions.
You’ll be charged a price if you don’t return it within these 15 days. Fees may include retail prices or replacement costs for equipment you haven’t returned.
Moreover, not just this, you might even be required to pay any additional costs or fees that Spectrum imposes even for merely attempting to recover this equipment.
It’s not unusual for these fees to escalate quickly, so it’s wise to return the equipment as soon as possible. This fee will be added to your total account balance.
Clients who do not want to return the equipment will also be charged a fee that would be used to cover up the losses that the company might have incurred during the manufacturing of the products.
Moreover, Spectrum would charge this fee even if your device is stolen or lost.
How Long Do You Have To Return The Equipment?
You get 15 days from the cancellation of your spectrum plan to return. The device is not as tough as some might think to return this equipment to Spectrum.
Spectrum offers a wide range of solutions to make returning equipment as simple and painless as possible. Choose the option that makes the most sense, but ensure you return the equipment within 15 days.
Frequently Asked Questions
1. Is Spectrum open for returning equipment?
Yes, you can return your spectrum equipment to any nearest store within 15 days from the cancellation of your subscription with them.
2. What happens if you don’t return your Spectrum equipment?
If you fail to return your spectrum equipment after canceling your services with Spectrum, a drastic amount of fees will be applied that you will have to pay. 200 Dollars are charged if you don’t return the equipment.
If you return the equipment even after the due date, there is no late fee, and the $200 price is waived when you return the equipment. Equipment returned late is perfectly OK, and Spectrum couldn’t care less if they ultimately receive it back.
3. Do I Have to Return Spectrum Equipment?
Yes, you are in charge of returning all Spectrum-supplied auxiliary equipment, including modems, routers, and Spectrum receivers.
4. How Long Do I Have to Return Equipment to Spectrum?
You get 15 days to return the Spectrum equipment. If you delay it after that, you will be charged extra.
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